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B2B Insights & Innovation Blog
Perspectives on secure growth, digital transformation, and tech enablement for regulated and innovation-driven industries.


Unified Communications: Revolutionizing Workplace Collaboration
In today’s fast-paced business environment, effective communication is the backbone of success. Companies are constantly seeking ways to...

William Deady
Sep 294 min read


Transform Customer Service with AI Contact Centers
In today's fast-paced world, customer service is evolving rapidly. Businesses are constantly seeking ways to improve their customer...

William Deady
Sep 24 min read


How Legacy Call Centers Put Compliance at Risk and How CCaaS Solves It
Navigating the complexities of compliance in regulated industries presents a significant challenge, particularly when operating with...

William Deady
Aug 264 min read


Outdated Telecom Isn’t Just a Tech Problem. POTS Line Replacement Is a Public Safety Priority.
As legacy POTS lines quietly disappear, many government agencies are still operating on telecom infrastructure that hasn’t been touched...

William Deady
Jun 23 min read


Compliance & Unified Communications: Navigating Regulations in Finance & Insurance
Maintaining Compliance with Secure Voice, Video, and Multimodal UC Solutions Over the years, I've had the opportunity to speak with...

William Deady
Apr 203 min read


Secure Business Travel: How UCaaS Protects Sensitive Data on the Go
Eliminating Burner Phones: The Role of Cloud-Based, Encrypted Communication Solutions for Cross-Border Security It’s not uncommon to hear...

William Deady
Apr 164 min read


Unified Communications Overcoming Legacy Challenges and Embracing AI
A Technical Overview for IT, Customer Experience, and Customer Service Leaders Unified communications is reshaping the way businesses...

William Deady
Mar 264 min read
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