B2B Insights & Innovation Blog

Perspectives on secure growth, digital transformation, and tech enablement for regulated and innovation-driven industries.

Transform Customer Service with AI Contact Centers

In today's fast-paced world, customer service is evolving rapidly. Businesses are constantly seeking ways to improve their customer...

Sep 24 min read

Introduction – The conversation starts here "Our people keep using ChatGPT plug‑ins... is that a problem?" "We don’t even know how many...

Jul 314 min read

The Promise of SaaS Meets the Reality of Regulation SaaS adoption is accelerating across every industry, but for regulated sectors like...

Apr 283 min read

How Virtual Desktops Safeguard County Data from Unintended Exposure to AI Tools and Cyber Threats For local government IT leaders such as...

Apr 223 min read

Protecting research, student data, and coursework from evolving cyber threats and AI-driven risks In today’s ever-evolving cybersecurity...

Apr 145 min read

A Technical Overview for IT, Customer Experience, and Customer Service Leaders Unified communications is reshaping the way businesses...

Mar 264 min read

How transparency, accountability, and bias shape digital transformation in regulated sectors In today’s rapidly evolving digital...

Mar 204 min read